Translating controller 205, in response the foregoing values and data record 415, generally accepts the translated text message. Translating controller 205, via messaging controller 200, communicates the following translated text
message to subscriber 120’s e-mailbox, namely, “CALL JANE AT ME MEEZ OFFICE AT (214) 555-9999”, communicates a text message summary of “CALL JANE AT (214) 555-9999” to message pager 125, and communicates the oral message input to
subscriber 120’s voice-mailbox.
Turning next to FIGS. 6A to 6C, illustrated are flow diagrams of exemplary methods (generally designated 535) for verifying a proposed text message in accordance with the principles of the present invention. For purposes of
illustration, concurrent reference is made to FIGS. 1 through 5. Although the present discussion is directed largely to process step 535 of FIG. 5, the principles hereof may suitably be adapted for process step 320 of FIG. 3 as well.
Concerning FIG. 6A, translating controller 205, in response to a determination that at least a portion of the proposed text message is unacceptable, displays the proposed text message on the terminal/work station of a system operator
(not shown) and plays the previously stored oral How to remove Avast email signature from my email message to the operator (process step 600). The operator, via the terminal/work station, interacts with translating controller 205 to generate a modified text message (process step 605).
Concerning FIG. 6B, translating controller 205, in response to a determination that at least a portion of the proposed text message is unacceptable, transfers caller 105 to a system operator for assistance (process step 610). According
to an advantageous embodiment, translating controller 205 plays the previously stored oral message for the operator and displays the proposed text message to the operator before, or while, transferring caller 105 thereto, in short, the
system front-loads, or pre-fetches, information that the operator may need to efficiently interact with caller 105.
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